1. Information We Collect
Personal Information
We collect information you provide directly, such as:
- Account details: name, email address, mobile number, date of birth
- Fitness race results, challenge participation, and points earned
- Profile information: photos, social media handles, fitness goals
- Payment details: for event registrations or premium features (processed via secure third-party gateways)
- Device IP address, browser type, operating system, usage analytics
- Usage pages visited, time spent, interactions with challenges and rewards
- Cookies and tracking: session cookies, analytics cookies for performance monitoring
- Official event timing partners: activity data, distances, times when you register for a race
- Event results: official timing data from partnered events
- Social sharing: public posts when you share achievements
2. How We Use Your Information
- We use your information to:
- Create and manage your account and challenges
- Calculate and distribute points based on verified event results
- Process redemptions for products, discounts, or future events
- Send notifications, updates, and promotional content
- Improve Platform features through analytics
- Prevent fraud and ensure fair participation
- Comply with legal obligations
3. Information Sharing and Disclosure
- Service Providers: Cloud hosting, payment processors, analytics tools (all bound by confidentiality)
- Partners: Brands for reward fulfillment, event organizers for result verification
- Legal Requirements: To comply with laws, protect rights, or respond to authorities
- Business Transfers: In case of merger, acquisition, or sale of assets
4. Data Security
We implement reasonable security measures including encryption, access controls, and regular audits. However, no system is completely secure, and we cannot guarantee absolute protection.
Your Rights and Choices
- Points earned through StrideLoop challenges (“Points”) cannot be converted to real money, cash equivalents, or financial instruments.
- Points serve as a motivational reward system and hold no monetary value outside the Platform.
- Points may be redeemed exclusively for products listed on StrideLoop or discounts on future StrideLoop-hosted events.
- Redemption is subject to availability and StrideLoop’s sole discretion. StrideLoop reserves the right to modify or discontinue redemption options without notice.
- Points cannot be claimed for real money, vouchers, gift cards, or other monetary rewards unless explicitly offered by StrideLoop through official promotions.
- Points distribution occurs within 7 days after challenge completion, based on official event timing data, not personal tracking devices or apps.
- Point calculations prioritize verified event results. StrideLoop is not responsible for discrepancies between personal trackers and official timing.
Contact support@strideloop.com to exercise these rights. We respond within 30 days.
Children's Privacy
The Platform is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect their data.
International Data Transfers
Data may be processed in India and other countries. Users consent to such transfers by using the Platform.
Cookies and Tracking
We use cookies for functionality, analytics, and personalization. Manage preferences via browser settings or our cookie banner.
Third-Party Links
The Platform may link to external sites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this policy. Changes will be posted here with the updated date. Continued use constitutes acceptance.